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If you can't see what you're looking to claim for in this list, please check the Make a home insurance claim section. Our customer service team can help you with making changes to your policy, general enquiries and cancellations. If there’s been a claim on your policy before you cancel, you’ll need to pay the full premium for the year – there are no refunds at any time for cancellation after a claim. High risk items worth more than £1,500 each, and bicycles worth more than £350 each, must be specified on your policy if you want them fully covered. Please refer to your policy wording for a full list of exclusions.
Specialized expertise, resolution-focused - We are committed to excellence in everything we do. Our experienced claims professionals are specialized by line of business, industry and region. We put our expertise to work for our clients and stay resolution-focused at all stages of the claims lifecycle. For clients or brokers using our online claims tools, please click the following to access your logon screen.
Why your claim might not be paid
However, it does not cover the repair or replacement of the pipes, tanks or heating systems themselves. The amount we pay will also depend on any limit shown in the policy. Where an excess applies, this will be taken off the amount of your claim.
All the cover for your vehicle offered by AXA in Luxembourg.
How to make a landlord insurance claim
For immediate help and to make a claim, call our claims team. Please keep the original receipt and other claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim. Call our confidential helpline for expert advice with personal or domestic legal problems.
Although not a common situation, if you haven’t insured your property for the right value, this can lead to your claim being reduced in value, or in extreme cases, rejected in full. Take reasonable precautions to protect your property, as we won’t typically cover something that has been left unsecured in the open. Higher valued items may also be specified for an additional premium (items valued at more than £1,500 will not be fully covered unless specified). To protect any items you take with you away from your home, you’d need to take out Personal Possessions cover. This covers items up to £1,500 each and you will need to select the total value you require ranging from £ £15,000. If you register your claim on a weekend, you'll receive a follow-up call on Monday.
Get started with your home insurance claim
Give us a call and we can see how we may be able to support you when using the NHS for treatment. Our Fast Track Appointment service can find a suitable appointment for you and make sure you get seen as soon as possible. This initial stage of your treatment is referred to as ‘Primary Care’ and it isn’t usually covered by our plans. We may appoint an approved supplier to act on our behalf to validate the claim. The policyholder must not dispose of any damaged items as we may need to see them. The policyholder must not admit or deny any claim made by a third party against them or a member of their family or make any agreement with the third party.
Be ready with your policy details, plus dates, reference numbers and receipts from the incident. Only AXA home insurance customers can register claims online. If you have to make an insurance claim, it can be a very stressful time, especially when your life’s already busy.
How do I get an AXA car insurance quote?
Your claims handler won’t be able to offer any advice whether it’s worthwhile for you to claim or not. Your renewal premium is calculated 25 days prior to renewal. Having had a claim in the previous year is only one of many factors which is used to calculate your renewal premium. If you have an AXA Premier Home Insurance policy, home assistance is included as standard, with an increased limit of £1,500 per claim towards call out, labour, parts and materials. To check what policy you have, log into your AXA Accountand check your documents.
Your renewal invitation includes details on what you need to do if you don’t want to renew your home insurance. You can also log in to your AXA Account to find out how you can decline your renewal. When you’ve logged in, pick the policy you need to update, click the details you want to change and follow on the on-screen help to make your change. Next type in your email address and the password you chose when you arranged your insurance – or click the help link on screen if you can’t remember.
If your claim is regarding a commercial property e.g. a shopfront, please email us the details outlined above as well as any details relating to the nature of your claim. We’re providing you with all the important information you’ll need to get a claim started. If you need further treatment, let us know and we’ll check your cover. Once we’ve received the invoice for your treatment we’ll reduce the amount we pay the hospital or specialist by the amount of your excess. We'll email you whenever you need to do anything, or if there's an update for you to look at. You can also manage your membership, view your documents or start a new claim online.
We’ll let you know how to pay your excess when we send you a statement following your consultation or treatment. This is when your GP refers you for specialist care, but doesn’t name a specific person for you to see. If you’re experiencing muscle or joint pain, you don’t need a GP referral first. You can call our Working Body service right away and we’ll arrange for a physiotherapist to give you a call back. They’ll assess your symptoms, talk to you about what they could mean, and help you plan what to do next.
And we get that, that’s why we’re committed to making the claims experience clearer and easier for you. Like the rest of our policies, our landlord insurance policies include certain conditions and requirements that you’ll need to meet. To give you a bit more context, here are some of the most common reasons claims are unsuccessful. So that you can do your bit to ensure they don’t happen to you. Here at AXA we’re committed to making our claims process as simple and clear as possible.
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